FAQs

What kind of things can I email you about?

You can email me about anything related to being autistic — burnout, masking, sensory overwhelm, routines, workplace challenges, relationships, identity, or anything you’re trying to understand about yourself.

Do I need to write a long email?

Not at all. You can share as much or as little as feels comfortable. Some people write a few sentences, others write several paragraphs — both are completely fine.

How do I know if you can help with my situation?

Once you email me, I’ll read your message carefully. If it’s something I can support through email, I’ll let you know and send a secure payment link. If it isn’t the right fit, I’ll tell you and where possible, signpost where you might find more suitable support.

What might be included in my reply?

Every situation is different. Depending on what you share, your response may include:

• practical strategies

• scripts or example wording

• step‑by‑step suggestions

• sensory or routine ideas

• reassurance and reflection

• optional templates if helpful

Not every reply will include all of these — I tailor the content to what you tell me.

Do I need a diagnosis to use this service?

No. You’re welcome here whether you’re diagnosed, self‑identified, questioning, or exploring.

Is this therapy?

No — this is not therapy or crisis support. It’s calm, structured, neuroaffirming guidance from someone with lived experience and SEN expertise.

Can I stay anonymous?

Yes. You only need to share the information you feel comfortable sharing.

My Autism Mentor is committed to providing a safe and supportive environment for all children and young people who access our services. We recognise our duty to protect and promote the welfare of children and to take appropriate action if there are safeguarding concerns. 

1. Purpose 

• To protect children and young people who receive mentoring through My Autism Mentor.

• To ensure parents and carers understand our approach to safeguarding.

• To outline procedures for reporting and responding to safeguarding concerns.
  
  

2. Our Commitment to Safeguarding

We believe that:

• The welfare of the child is always paramount.

• All children have the right to feel safe and respected.

• All children, regardless of age, disability, gender, ethnicity, religion or belief, have equal rights to protection from harm.

• We will act without delay if there is a safeguarding concern.
  
  

3. Safeguarding Responsibilities

• The DSL is responsible for responding to concerns, making referrals, and keeping safeguarding records.

• All safeguarding concerns will be handled in line with statutory guidance (Working Together to Safeguard Children, UK).

If there is an immediate risk of harm, we will contact emergency services (999 in the UK).
Where appropriate, concerns will be referred to the local authority’s Children’s Social Care or the NSPCC Helpline (0808 800 5000).

4. Confidentiality

• All safeguarding concerns will be treated with sensitivity.

• Information will only be shared with those who need to know, in line with GDPR and safeguarding law.

5. Reporting a Safeguarding Concern

If a parent, carer, or young person has a safeguarding concern, they should immediately report it to:

• Children’s Social Care (contact your local authority for the correct number)

• NSPCC Helpline: 0808 800 5000 (freephone, open 24/7)
  
  

My Autism Mentor does not provide emergency safeguarding intervention and is not a substitute for statutory safeguarding services.
While I will pass on any significant safeguarding concerns that I become aware of during sessions, I am not a psychologist and my mentoring is based on lived experience, professional training, and work in the field, rather than clinical practice.

9. Review of This Policy

This policy will be reviewed annually or sooner if there are significant changes in legislation or best practice.

Respectful Communication

• All parties will communicate politely and respectfully.

• Discriminatory, offensive, or aggressive language will not be tolerated.
  
  
  

Boundaries

• The mentor’s role is to provide mentoring based on lived experience, training, and professional practice—not therapy, counselling, or diagnosis.

• Mentoring will focus on agreed goals and activities.

• Communication outside agreed channels (e.g., personal social media) is not permitted.
  
  

Purpose
At My Autism Mentor, we are committed to providing a high-quality, supportive, and respectful service. This Complaints Policy explains how clients, parents, or carers can raise concerns or complaints about our mentoring services and how we will respond.

1. What is a Complaint?

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the mentoring service, including communication, scheduling, content, or behaviour.

2. How to Raise a Complaint

Raise your concern directly with the mentor (via email or scheduled call) as soon as possible. Many issues can be resolved quickly through open communication.

3. How Complaints Are Handled

• We will acknowledge receipt of your complaint.
  
  

• We will investigate the complaint fairly and thoroughly, which may involve reviewing records or discussing the issue with you.
  
  

• We aim to provide a full response or update within 14 working days. If more time is needed, we will inform you and explain why.
  
  

• We will take appropriate actions to resolve the issue and prevent it from happening again.
  
  

4. Confidentiality

All complaints will be handled confidentially and only shared with people directly involved in resolving the issue.

5. Further Steps

If you are not satisfied with the outcome, you may request a review or mediation. Contact us to discuss the next steps.

6. No Retaliation

Raising a complaint will not affect the quality of service you receive, and there will be no negative consequences for making a complaint in good faith.

My Autism Mentor is committed to listening and improving based on your feedback. Your concerns are important.